Return/Exchange Policy for Non-Supplement Products and Membership Refunds

Updated August 1, 2019

Pink Gym Digital Products and Membership Refunds Return/Refund Policy

We strongly believe in our services and want you to be fully satisfied with your membership with us. This is the reason for the Pink Gym 100% Satisfaction Guarantee.

If you cancel your monthly membership subscription within 7 days of signing up (during the free experience period), you will not incur any fees associated with the membership. This guarantee does not apply to purchases for access to libraries, products, or any other programs or plans other than the PinkGymU monthly membership.

100% Satisfaction Guarantee-What it is:

We want you to feel confident that Pink Gym provides you everything that we say we will. If you do not feel as though we came through on our promise on your membership enrollment, simply send an email to support@wordpress-404763-1369347.cloudwaysapps.com and we will be happy to refund your initial membership fee if the conditions below are met.

100% Satisfaction Guarantee-What it is not:

The satisfaction guarantee is not your scapegoat for not using the program. Harsh? Maybe, but it is our personal belief that when you financially invest in yourself, you are far more likely to utilize the tools available to you. Our tools have been developed to enable you to take control of your Lifestyle, mentality and, ultimately, your self-confidence. We have developed a system to educate YOU to create sustainable results – but the first step starts with you.

Policy

Pink Gym will process refunds for your initial membership fee in accordance with the restrictions below. Although we strive to minimize process times, refunds may take more than one week for us to process once we receive all required information. Restrictions regarding returns of other items are provided below as well.

  1. To be considered for a refund, you must submit your request within 7 days of enrollment in the PinkGymU monthly membership. To request a refund, please email support@wordpress-404763-1369347.cloudwaysapps.com. Once the refund request is approved, in all cases, refunds will be made ONLY via the original form of payment. Please note that it may take up to two (2) billing cycles for the refund credit to appear on your statement.
  2. eBook, instant downloads, unlimited (i.e. Lifetime) access & meal plan/workout plan purchases are non-refundable. All sales of these items are final.
  3. All event ticket sales are final. Tickets purchased for a Pink Gym event may not be returned or exchanged for a full or partial refund.
  4. Apparel purchased directly from Pink Gym may be exchanged or returned for Pink Gym store credit only. The apparel item(s) must be in “new” condition including in an unworn and unwashed condition, and all original tags and labels must be attached to the item(s). To request a store credit or exchange of apparel, please email support@wordpress-404763-1369347.cloudwaysapps.com within 7 days of receipt of the apparel. Please note that you must provide the original packing slip before we will consider providing you with store credit or an exchange of apparel. The apparel must be received by us at the address we provide in response to your e-mail before any store credit or exchange is provided. It is your sole responsibility to pay for return shipping costs, and we recommend that you purchase tracking information for your own insurance. If the apparel is not received by us, then we will not provide store credit or an exchange.
  5. Dietary Supplement refund requests will only be considered as provided in our return policy on Supplements, which is incorporated herein by reference. Please click here to view that policy.
  6. Other Items – All other items must be unopened and unused to be considered for a refund.

Pink Gym Swag Return Policy

Updated August 1, 2019

DELIVERY AND SHIPPING

Shipping times vary but we always aim to have your order delivered within 3-5 business days.

For international orders, please note that in some cases your country may charge you duties, taxes, or import fees. We have no control over those and are not responsible for those fees!

Pink Gym is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims with the postal carrier. Pink Gym is not responsible for any package(s) once it is in the hands of USPS, FedEx, UPS or any other carriers.

*Any order, domestic or international, that is returned to us for either having an insufficient address, wrong address, unclaimed, etc., the customer will have to pay for re-shipment of the package. We do not cover/reimburse for shipping costs for returns/exchanges.

Swag Drop items are extremely limited in quantity and are only printed once. Once an apparel item has sold out, it is gone forever. On rare occasions, some accessory items may be produced again if deemed necessary.

RETURNS AND EXCHANGES

We realize that you make choices in the buying process, and we want you to be happy with your purchase. Returns/exchanges may be necessary; and we will do our best meet reasonable expectations when these situations arise. If, for any reason, you are not satisfied with your purchase, please allow us to assist you with your order. We deal with returns on a per item basis. There are varying restocking and service fees. If you wish to make a return, please contact us within 7 days of delivery to discuss the matter first before sending back your items. We do not cover shipping costs for returns/exchanges. No returns or exchanges will be accepted unless requested within 7 days of delivery. All items must be in ‘new’ condition, including unwashed, unworn, with the original tags attached, and original packing slip included.

We do not accept items to be exchanged that were already previously exchanged. Inventory for exchanges cannot be guaranteed or held aside while waiting on delivery. Exchanges are handled on a first come first serve basis.

All sales are final outside the U.S.

All prices are final, Pink Gym will not issue price adjustments for any orders if the item(s) goes on sale, or is discounted in any way.

WHOLESALE PRICES

We do not offer wholesale; and are not interested in distributor accounts. Pink Gym SWAG can only be bought on PinkGym.com and on PinkGymU.com.

PROBLEMS OR ISSUES NOT ALREADY COVERED.

If you have any issues that have not been covered on this page, please contact us and we will get back to you in order to help you resolve the issue as soon as possible.

Pink Gym Coaching Return Policy

Updated August 1, 2019

In order for this Coaching program to be successful: Pink Gym needs to invest in you, including hiring your Coach and providing your Coach the ongoing training she needs so you can succeed; your Coach needs to invest in you, including managing her schedule and turning away other opportunities to help you succeed; and You need to invest in you, including committing to seeing the Coaching program through for the entire term of your commitment. Because we – Pink Gym, your Coach, and You – are All In, except as set forth in the “Satisfaction Guaranteed” promise below there will be no refunds for any reason. If you decide to disengage from the Coaching program for any reason, you will remain liable for the entire amount, including monthly payments for the entire term.

Satisfaction Guarantee: the foregoing notwithstanding, if you participate in the Coaching for the entire term, and at the end you feel like it did not help you, or you did not get the results you want, we will refund the money you paid for the Coaching 100%. To be eligible for the Satisfaction Guarantee you must have submitted your Weekly Progress Report to your Coach at least 95% of the time. You WILL NOT be eligible for the Satisfaction Guarantee if you disengage from the program and fail to follow it as instructed.

24/7/365 Access & Security

The Pink Gym never closes! The gym's entry doors are securely locked at all times for your protection, but your membership keytag unlocks the main entry door to give you access to the gym facility 24 hours a day, 7 days per week, 365 days per year (for full, adult dues paying members). However, the gym is not staffed 24/7.

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Madeline Graham Lawhon
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Madeline Graham Lawhon
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January 24, 2020

I absolutely love this gym family! I moved to Sheridan in June and they have welcomed me with open arms.

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Wendy Paty
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September 23, 2015
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Bailey McIver
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March 22, 2015
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ScottHeather Bridges
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December 1, 2021

the best gym ever! great equipment! clean and safe environment!

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Genia Bates Elsey
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October 1, 2013
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Patty Knox
recommends
March 7, 2017

So glad I got myself back in there! The new system they have is so awesome. You always know what level of training you're in. Love it!

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Lisa Wilson Crutchfield
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December 9, 2016

Love working out at the pink gym!! Classes are challenging but fun and I always feel like I get a great workout!!

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Ann Elizabeth Ryno
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March 30, 2018
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Shelby Theiss
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May 4, 2017

Such a great atmosphere for ladies of all ages! Nicki and her entire team work so hard to make the Pink Gym a place where you WANT to come and be a part! �

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Amber Benetz
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December 7, 2016
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Mandy Hedden Deckard
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April 15, 2018
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Crystal Clark Woods
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March 28, 2015
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Stephanie Spears
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May 4, 2015
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TobyWendy Sites
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August 25, 2015
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Priscilla Westerfield Davenport
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June 17, 2016
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Beejay Williams
recommends
August 28, 2015

Im proud of my cousin for opening the gym and also im proud of the fact that olivia is involved also that is awsome and when i come home to vist i foraure what to check it out but you got to get a punching bag cant have a gym with out one lol

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Lindsey Kelley Wise
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February 5, 2018
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Olivia Lisenbey McIver
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February 20, 2015
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Kim Sites Slaughter
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September 8, 2015
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D D Harp Walker
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May 25, 2017
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StephanieandRoger Pugh
recommends
June 22, 2021

All the women are very helpful and encouraging ‼️

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Deana Upton Taylor
recommends
September 23, 2013
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Katie Treat
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June 24, 2014

Best gym ever! Nicki always makes me feel so comfortable while I am there and is always more than helpful�

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Nancy Hawbaker Pifer
recommends
October 10, 2016

Love this ladies only gym! Love that I can go anytime I want~lots of exercise machines & free weights to use! And it's just down the street from me...so I can't walk down!���‍♀️

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Gene Batchelor
recommends
October 27, 2014
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Aimie Reaves Ellerbee
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October 28, 2020

Amazing gym! Super clean, very nice new equipment. We love it!

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Dana Chaney
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August 18, 2015
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Sara Merritt
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January 1, 2014
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Karen Ramsey
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December 20, 2013
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Charlotte Herron Clinton
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August 23, 2015
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Suzanna Panovich Christian
recommends
February 11, 2020

if I want to have a good workout u want to come here the women there r so awesome and they help out each other this place is the best ever

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Kerri Erstine Bone
recommends
January 31, 2022

I absolutely love going to the Pink Gym! What an awesome workout facility for women of all ages!

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Mindy Myers
recommends
September 17, 2015

I love my pink gym!! The environment is great. Staff and clients are friendly.

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Sandy Harrison
recommends
February 10, 2020

very energetic vibes, lots of machines to use, just a great atmosphere.

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Amy Casey
recommends
June 26, 2020

I love this gym. All of the people are so encouraging and friendly!

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Angi Benson Martin
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September 23, 2013
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Misti Wisely Smith
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January 8, 2017
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Paul Allen
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January 5, 2014
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Beth Vaccaro
recommends
April 30, 2019

Wonderful atmosphere and great staff members.

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Kim Handloser
recommends
September 18, 2015

The staff is very welcoming ! Love the workouts of the day!

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Teddy S.
December 25, 2016

Awesome ladies-only gym with a chic, pink aesthetic that's unlike anything you've ever seen!

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Stephanie Bradford Ware
recommends
September 24, 2013
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Ariel Johnston
recommends
January 8, 2022

the awesome atmosphere!!! the people are just sweet as can be plus you can go any time! I really can't say enough good things about the pink gym!

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Janery Wylie Barnes
recommends
August 15, 2015
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Tara Treat
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May 6, 2020

Love this gym. Glad to be back.

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Jami Griffin Richardson
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March 17, 2015
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Courtney Townsend
recommends
April 23, 2014

Ladies, this gym has it all.. from top notch equipment to awesome class opportunities and encouraging, non-judgmental, welcoming staff AND members. Not only am I able to better myself here but I've also made some incredible friends.

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Stacy-Mike Reid
recommends
July 23, 2021

Super friendly atmosphere with lots of different class options and workouts to chose from.

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Melissa Morrow Brown
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March 7, 2017
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Veronica Feathers
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September 23, 2013
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Kelly Morgan
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April 4, 2014
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Phyllis Poe-Taylor
recommends
January 26, 2019

Love that I can go whenever it’s convenient for me

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Cameron Whitaker Knighten
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September 23, 2013
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Pam Thomas Crouse
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January 2, 2020

Awesome gym with great equipment and it’s LADIES only!

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Holly Chandler Jarrell
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September 17, 2015
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Lesley Purtle Irons
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November 20, 2021

Everyone is so friendly and helpful. It’s a great place to work out!

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Jessica Anderson Lafferty
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December 2, 2021

Never in a million years did I imagine myself enjoying a gym! I love the classes at the Pink Gym! The people, the instructors, the workouts! Starting a gym membership can me intimidating and scary, but rest assured the ladies in the Pink Gym will make you feel so comfortable! I’m a big girl, I’ve been going to the gym for almost two years. I have never felt ashamed, unwelcomed, or the worst….intimidated by others who are “skinny” or more fit than myself. If you’re looking for a place to start, this is it!! You CAN do it and these ladies will help! 💖. I’m so thankful I started! I appreciate you guys more than you will EVER know!!!

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Michelle Metzger
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September 25, 2013
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Stephanie Renee Clark
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July 21, 2017
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Donald Feathers
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November 12, 2013
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Sara Allen
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September 18, 2015
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Becky Hooks
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April 17, 2018

Love this gym! Was skeptical about going and put it off for months, but decided that I needed to do something and so glad I did.

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Rachel Mullins Sisco
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July 3, 2014
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Julie Crosby
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February 19, 2020

Everyone is very uplifting. They help you in any way needed. Nicki and crew motivate me and I love them for it!!!

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Pam W.
August 18, 2019

The best gym in all of Arkansas. The trainers really know their stuff and will work with you to become familiar with the gym! I am so thankful that our...

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Debbie Calvert
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September 10, 2020

I love the way I feel every day I get to work out again. I'm not where I want to be but I'll get there again with the help of Nicki and my friends! ❤️❤️

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Mac Johnson
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October 22, 2013
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Breanna Keen
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May 14, 2014
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September 23, 2013
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Ashley Sites Mosley
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September 23, 2013
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Megan Threet Wilson
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November 23, 2021

I love spin class and step class! Always a great workout!

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Heather Paxton
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May 12, 2017